Delivery and payment

How the item travels from China and when it is paid for

Timing

Buying and delivery to Moscow take 4 weeks. Then across Russia by courier or to a pickup point.

After checkout the manager checks availability and size on Poizon and tells you how to pay. Nothing is paid before that confirmation.

Delivery across Russia is paid on receipt.

The item arrives at our warehouse in China. We inspect the contents, the size and the condition and send you photos before shipping.

The stages are visible in «My orders»: placed, paid, on the way, received. We write about every stage in the chat.

If the timeline shifts significantly or there is an issue with the order, write to the manager — they will offer a solution and compensation.